At Christeta Couture, we strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied, you may return your order within 14 calendar days from the date of receipt.
Return Conditions:
To be eligible for a return, the item must meet the following criteria:
- Condition: The product must be new, unworn, unwashed, and free of any signs of use, stains, odors, or damage.
- Packaging: The item must be returned in its original packaging, including any labels, tags, and protective covers.
- Shipping: All shipping costs for returns are the responsibility of the customer.
We reserve the right to decline any return that does not comply with these conditions.
Return Process:
- Contact Us:
Notify us of your intention to return the product by sending a message via Instagram at @christeta_couture and will provide all the necessary information on where to send it. - Prepare the Return:
Pack the item securely to avoid damage during shipping. To make the process easier, please write your order number, name, and surname on your white label. - Ship the Item:
Send the package to the return address provided upon contacting us. Ensure the shipping method allows for tracking, as we are not responsible for lost or damaged items during transit.
Refunds:
Once the return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-14 days to your original payment method.
Additional Information:
- Items that are customized or made-to-order (e.g., dance costumes) are not eligible for returns or refunds unless they are defective.
- We do not cover return shipping fees. These costs are borne by the customer.
- If the returned item does not meet the conditions mentioned above, it will be returned to the customer at their expense.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message by instagram.
At Christeta Couture, we are happy to offer exchanges if you need a different size or item, provided the following conditions are met:
- Condition: The product must be new, unworn, unwashed, and free of any signs of use, stains, odors, or damage.
- Packaging: The item must be returned in its original packaging, including all tags, labels, and protective covers.
- Timeframe: You must request an exchange within 14 calendar days of receiving the item.
We reserve the right to decline exchanges that do not comply with these conditions.
Exchange Process:
- Contact Us:
Notify us of your intention to exchange the product by sending a message via Instagram at @christeta_couture. Please include your order number and the details of the item you wish to exchange. - Inspect the Package:
Upon receiving your order, carefully inspect the package for any signs of damage during transit. If the box is damaged or items appear broken, notify us immediately with photos via Instagram at @christeta_couture . - Prepare the Return:
Carefully pack the item in the same box it was delivered in to ensure proper protection during transit. - Shipping:
Ship the item to the return address provided upon contacting us. The customer is responsible for all shipping fees for the return and reshipment of the exchanged item. - Exchange Processing:
Once we receive and inspect the item, we will confirm whether it meets the exchange conditions. If approved, we will send the replacement item.
Need help?
Thank you for choosing Christeta Couture. If you have any questions, don’t hesitate to reach out to us!